Introducing the Ultimate Customer Success & User Adoption Bundle
Take your Customer Success expertise to the next level
Enroll Today
Introducing the Ultimate Customer Success & User Adoption Bundle
Take your Customer Success expertise to the next level with our special bundled eLearning package! This offering combines our highly-rated Master Customer Success Strategies: Delivering Results That Matter course with our comprehensive Master Proactive Software User Adoption Strategies program. Together, these courses provide the knowledge and strategies you need to excel in driving customer success, enhancing user adoption, and managing change effectively.
With this bundle, you will:
Master core Customer Success concepts to boost retention, upsells, and satisfaction.
Learn proven techniques for increasing software adoption, ensuring customers achieve their desired outcomes, and driving long-term value.
Introducing the Ultimate Customer Success & User Adoption Bundle
Take your Customer Success expertise to the next level with our special bundled eLearning package! This offering combines our highly-rated Master Customer Success Strategies: Delivering Results that Matter course with our comprehensive Master Proactive Software User Adoption Strategies program.
Together, these courses provide the knowledge and strategies you need to excel in driving customer success, enhancing user adoption, and managing change effectively.
With this bundle, you will:
- Master core Customer Success concepts to boost retention, upsells, and satisfaction.
- Learn proven techniques for increasing software adoption, ensuring customers achieve their desired outcomes, and driving long-term value.
Introducing the Ultimate Customer Success & User Adoption Bundle
Take your Customer Success expertise to the next level with our special bundled eLearning package! This offering combines our highly-rated Master Customer Success Strategies: Delivering Results that Matter course with our comprehensive Master Proactive Software User Adoption Strategies program. Together, these courses provide the knowledge and strategies you need to excel in driving customer success, enhancing user adoption, and managing change effectively.
With this bundle, you will:
Master core Customer Success concepts to boost retention, upsells, and satisfaction.
Learn proven techniques for increasing software adoption, ensuring customers achieve their desired outcomes, and driving long-term value.
Accelerate Your Success
Whether you’re looking to build a strong Customer Success foundation or refine your user adoption strategies, this bundle is the perfect way to accelerate your professional growth.
Lessons in Master Proactive Software User Adoption Strategies :
1 Introduction & Welcome
Objective: Welcome to the course
2 Navigating this Course
Objective: Learn how to get the most out of this course.
3 Get Additional Help
Objective: Get expert assistance to accelerate your user adoption program!
4 Understanding the Importance of Software User Adoption
Objective: Explore the essential role of user adoption and change management in software success, with practical strategies to drive adoption, maximize ROI, and achieve lasting business value.
5 Focusing on Behavior Change
Objective: Transform your team's productivity by mastering the art of behavior change for seamless and effective software adoption.
6 Moving Beyond "Buy-In" to Active Sponsorship
Objective: Unlock the power of active sponsorship to transform your software implementations and drive lasting organizational change!
7 Identifying Common Challenges in User Adoption
Objective: Master common software adoption challenges and learn actionable strategies for ensuring successful implementation and sustained user engagement.
8 Addressing Resistance to Change
Objective: Unlock the secrets to overcoming resistance and drive seamless technology adoption in your organization with proven strategies and insights.
9 6-Step Process for Maximizing User Adoption & Success
Objective: Unlock the full potential of your technology investments by mastering a proven 6-step user adoption framework for measurable success.
10 Define A.M. & P.M. © Success Goals
Objective: Master the art of setting actionable goals to ensure successful software adoption and drive impactful organizational change.
11 Cascading A.M. & P.M. © Goals
Objective: Unlock seamless software adoption by mastering cascading goals that align organizational objectives with user engagement and success.
12 Make Your Goals Meaningful: Linking to Rewards
Objective: Learn to link goals to meaningful rewards to drive software adoption, enhance performance, and motivate your team effectively.
13 Measure & Track Your Progress & Outcomes
Objective: Unlock the power of data to drive success! Learn to measure, track, and celebrate progress for impactful change management.
14 Keeping Your Software Implementation Goals Relevant
Objective: Stay agile and relevant! Learn to update your software goals to align with evolving priorities, ensuring continuous success.
15 Building the Right Team, Structure, and Approach to Drive Adoption
Objective: Learn to build the perfect team structure and approach to drive successful software adoption in any organization.
16 Training Managers to Champion User Adoption Efforts
Objective: Learn how to empower managers as change champions, driving successful software adoption within your organization.
17 Developing Effective Communication Strategies for User Adoption
Objective: Master effective communication strategies to drive user adoption, overcome resistance, and ensure successful change management.
18 Key Messages
Objective: Learn the secrets of effective communication for seamless software adoption, driving engagement and success at every implementation stage.
19 Action-Focused Communications
Objective: Learn how to inspire action and drive successful change in your organization with effective, action-focused communication strategies.
20 Rapid & Scalable Communications
Objective: Master rapid, scalable communication strategies to drive organizational change, build trust, and boost user adoption effectively!
21 Creating a User-Centric Software Training Program
Objective: Unlock seamless software adoption with our user-centric training program, designed to boost productivity and drive lasting change.
22 Training Tools & Delivery Methods
Objective: Discover effective training methods for seamless software adoption and user engagement .
23 Planning for Ongoing Training Needs
Objective: Discover essential training strategies to keep your team agile, skilled, and ready for any change.
24 Building a Supportive User Community
Objective: Learn to build a vibrant user community that drives software adoption, provides support, and fosters continuous improvement.
25 Utilizing Gamification to Enhance User Engagement
Objective: Unlock the power of gamification to boost user engagement and software adoption, transforming your organizational success!
26 Before Go-Live: Preparing For Success
Objective: Unlock success by learning key pre-go-live actions to drive user adoption, reduce resistance, and ensure seamless software implementation.
27 At Go-Live: Rapidly Drive Initial User Adoption
Objective: Unlock the full potential of your new software at go-live by mastering user adoption actions that drive engagement and transform behaviors.
28 After Go-Live: Sustain Effective Adoption Year After Year
Objective: Master the art of sustained software adoption post go-live and unlock continuous ROI with strategies for long-term success and competitive advantage.
29 Get Additional Help
Objective: Get expert assistance to accelerate your user adoption program!
Lessons in Master Customer Success Strategies: Delivering Results That Matter :
1 What is Customer Success? From Concept to Practice
Objective: Understand CS foundations and their strategic importance.
2 Aligning Teams for Success: CS as a Company-Wide Initiative
Objective: Learn to align cross-functional teams for customer success.
3 The Powerful Business Impact of Customer Success
Objective: Discover how Customer Success boosts growth and retention.
4 User Adoption as a Critical Component of Customer Success
Objective: See why user adoption is key to CS success.
5 Customer Lifecycle Mapping: The Boomerang Framework & Journey Mapping
Objective: Build effective journey maps to drive outcomes.
6 The Success Chain Model: Building Mutual Value
Objective: Learn how mutual value drives customer success.
7 Customer Segmentation: Tailoring Engagement to Needs
Objective: Discover segmentation strategies for targeted customer success.
8 Stakeholder Mapping: Identifying and Engaging Key Players
Objective: Identify and engage critical stakeholders for success.
9 Understanding Metrics That Matter
Objective: Decode essential metrics for CS team and customer insights.
10 How to Calculate and Use Key CS Metrics
Objective: Use CS metrics to track and drive results.
11 Proving Value: ROI Metrics for Customer Stakeholders
Objective: Show stakeholders clear ROI from CS efforts.
12 Understanding Customer Health Scores
Objective: Measure customer health to guide action.
13 Storytelling with Data: Making Metrics Meaningful
Objective: Transform data into compelling stories that drive engagement.
14 Leveraging Technology: Optimizing CS Through Automation
Objective: Use automation to scale and streamline CS.
15 Creating Impactful Customer Education Programs
Objective: Design education that drives customer results.
16 Enabling Customer Self-Service Success
Objective: Empower customers with self-service solutions.
17 Using AI to scale your CS practice
Objective: Apply AI to boost CS scale and impact.
18 Mastering Customer Success Automation: Real-World CRM & AI Playbooks
Objective: Use CRM and AI playbooks to streamline CS.
19 Go Slow to Go Fast: Building Relationships During Onboarding
Objective: Foster strong relationships during the critical onboarding phase.
20 Master Customer Onboarding
Objective: Design onboarding experiences that set customers up for success.
21 Effective Sales to Customer Success Handovers
Objective: Ensure smooth handoffs to drive early impact.
22 Effective Kick-Off Meetings
Objective: Lead kick-offs that align and energize customers.
23 Crafting Effective Success Plans
Objective: Build comprehensive plans that ensure customer success.
24 Conducting Effective Business Reviews
Objective: Conduct impactful business reviews with clear outcomes.
25 Iterative Planning: Ensuring Long-Term Value
Objective: Refine plans iteratively to deliver lasting customer value.
26 Mastering Renewals: Best Practices for Success
Objective: Apply best practices to secure renewals and long-term success.
27 Releasing Trapped Business Value
Objective: Unlock hidden value in customer relationships.
28 Renewal Conversations: Framing for Success
Objective: Conduct renewal discussions that emphasize strategic outcomes.
29 Upsells Done Right: Identifying Opportunities
Objective: Spot and capitalize on upsell opportunities.
30 Turning Happy Customers into Advocates
Objective: Transform satisfied customers into loyal advocates.
31 Executive Engagement
Objective: Connect with decision-makers to drive momentum.
32 Mastering Objection Handling and Difficult Conversations
Objective: Handle objections with confidence and clarity.
33 When Key Customer Contacts Leave
Objective: Stay on track when key contacts exit.
34 Navigating Multi-Threaded Relationships
Objective: Manage relationships across multiple customer stakeholders.
35 The Power of Questions & Silence
Objective: Use questions and silence to unlock insight.
36 Active Listening: Understanding What Customers Need
Objective: Master active listening for deeper customer understanding.
37 Navigating Expectations: Holding Customers Accountable
Objective: Set and manage expectations with clarity and confidence.
Introducing the Ultimate Customer Success & User Adoption Bundle
Take your Customer Success expertise to the next level with our special bundled eLearning package!
This offering combines our highly-rated Master Customer Success Strategies: Deliver Results that Mattercourse with our comprehensive Master Proactive Software User Adoption Strategies program. Together, these courses provide the knowledge and strategies you need to excel in driving customer success, enhancing user adoption, and managing change effectively.
With this bundle, you will:
- Master core Customer Success concepts to boost retention, upsells, and satisfaction.
- Learn proven techniques for increasing software adoption, ensuring customers achieve their desired outcomes, and driving long-term value.
Whether you’re looking to build a strong Customer Success foundation or refine your user adoption strategies, this bundle is the perfect way to accelerate your growth.
See what our satisfied learners have to say about our courses.
"Taking this course, I walked away understanding how to engage and communicate in a way that inspires users to adopt and enable users at before, go-live, and after go-live. If you have any questions about how to drive user adoption, then you want to complete Success Change new Adoption Strategy Course. I have not been more clear on what it is that I need to do to sustain adoption year over year." ― Mike Ferry, Senior CSM
"I recently completed the new user adoption course by Success Chain, “Master Proactive Software User Adoption Strategies,” and found it to be a huge help to my own education on rolling out transformative software initiatives. Success Chain’s course is like a master class on user adoption and these strategies will provide the foundation for not only successful software rollouts but identifies a game plan for long term success of a company’s software investment. This course is both concise and loaded with tips on managing a software investment and making sure it succeeds from the beginning. I’m grateful to be able to study this material. I know it will have a positive impact in helping clients extract great value from their software implementations." ― Sydnee Lalwani, Senior CSM
How long will I have access to the courses?
You'll have lifetime access to the courses you enroll in. This also includes any future updates made to the courses you purchase.
Do you provide certificates?
Yes, upon completion of a course, you will receive a certificate of completion. Certificates are issued monthly to everyone eligible after your instructor review.
What if I find this isn't for me?
We stand behind the quality of our program, and we understand that it might not be a perfect fit for everyone. We offer a simple, no-questions-asked, 30-day money-back guarantee. If you're not completely satisfied, simply request a refund within 30 days of purchase.
Introducing the Ultimate Customer Success & User Adoption Bundle
Take your Customer Success expertise to the next level with our special bundled eLearning package!
This offering combines our highly-rated Master Customer Success Strategies: Delivering Results that Mattercourse with our comprehensive Master Proactive Software User Adoption Strategies program. Together, these courses provide the knowledge and strategies you need to excel in driving customer success, enhancing user adoption, and managing change effectively.
With this bundle, you will:
Master core Customer Success concepts to boost retention, upsells, and satisfaction.
Learn proven techniques for increasing software adoption, ensuring customers achieve their desired outcomes, and driving long-term value.