Master User Adoption & Customer Success with Expert-Led Training
Empower your team and clients to achieve higher adoption rates, deliver effective change management, and true software success.
Choose The Training That Fits Your Role
Whether you're responsible for internal adoption or external customer success, we have a course designed for your exact challenges.
Success Chain offers two specialized, self-paced training programs. One helps implementation leaders and internal teams lead adoption and change management. The other equips SaaS Customer Success teams to drive renewals, expansions, and lasting customer value.
For Internal Implementation Teams
Lead Software Adoption That Sticks
For SaaS Customer Success Teams
Deliver Results That Retain and Expand Customers
Explore the CS Strategies Program
For Implementation Teams
Lead Software Adoption That Sticks
You’ve implemented new software — now you need your employees to actually use it. This course helps you lead effective change, foster engagement, and drive long-term adoption. Learn how to manage resistance, communicate value, and guide behavior change before, during, and after go-live.
You’ll learn how to:
- Identify and address hidden adoption risks
- Influence stakeholder behavior
- Build adoption strategies that scale
- Sustain usage over time
eLearning courses are available in English and French
Explore the User Adoption Program ➜For SaaS Customer Success Teams
Deliver Results That Retain and Expand Customers
You help customers use your SaaS product — but that’s not enough. This program helps you guide customers toward results that matter. Learn how to lead renewal conversations, uncover upsell opportunities, and deliver ongoing value so your customers stick around and grow.
You’ll learn how to:
- Lead renewal and expansion conversations
- Align CS actions with customer goals
- Navigate objections and disengagement
- Prove value through results
eLearning courses are available in English and French
Practical Skills. Real-World Tools. Career-Boosting Value.
Our programs are built for working professionals — with insights you can apply immediately.
Both programs are built around real challenges professionals face every day — and what actually works to overcome them. Our expert-led content, templates, and community give you everything you need to make an immediate impact in your role.
You’ll get:
- 🎯 Actionable Strategies — Clear frameworks, expert walkthroughs, and downloadable templates you can put to use right away
- 👥 Private Community Access — Join peers in a private forum to exchange ideas, ask questions, and overcome shared challenges
- 📜 Certificate of Completion — Complete all quizzes and lessons to earn a professional certificate you can share on LinkedIn and with your employer
Your Investment Is Safe with Our 30-Day Guarantee
Try it risk-free. Get your money back if it’s not the right fit — no questions asked.
We want you to love your learning experience. If you’re not satisfied, we’ll refund your purchase. Simply complete less than 25% of the course and request a refund within 30 days — we’ll take care of the rest.
Why it works for you:
- ✅ Less than 25% completed + within 30 days = Full refund
Group Pricing Available
Discounts are available for groups of 5 or more team members. Just contact us to arrange group pricing.
Get Group Pricing
Earn a Certificate You Can Show Off
Build your credibility and showcase your growth.
Complete all lessons and quizzes to earn a professionally designed certificate. Whether you're advancing your career, applying for a promotion, or building your LinkedIn profile — this certificate shows you're committed to driving real results.
- Download your certificate immediately
- Add it to your résumé or portfolio
- Share it to your LinkedIn profile’s certification section
Testimonials
What Our Students Have to Say:
"Taking this course, I walked away understanding how to engage and communicate in a way that inspires users to adopt and enable users at before, go-live, and after go-live. If you have any questions about how to drive user adoption, then you want to complete Success Change new Adoption Strategy Course. I have not been more clear on what it is that I need to do to sustain adoption year over year."― Mike Ferry, Senior CSM
"I recently completed the new user adoption course by Success Chain, “Master Proactive Software User Adoption Strategies,” and found it to be a huge help to my own education on rolling out transformative software initiatives. Success Chain’s course is like a master class on user adoption and these strategies will provide the foundation for not only successful software rollouts but identifies a game plan for long term success of a company’s software investment. This course is both concise and loaded with tips on managing a software investment and making sure it succeeds from the beginning. I’m grateful to be able to study this material. I know it will have a positive impact in helping clients extract great value from their software implementations."― Sydnee Lalwani, Senior CSM
Why Choose Success Chain?
We’re not just another training provider — we’re the only one combining Customer Success, Change Management, and User Adoption into one framework.
Our training programs are grounded in real-world experience, combining practical knowledge with proven strategies. Most training only covers CS or change. We bring them together — because that’s what drives long-term software success.
What sets us apart:
- 25+ years of real-world experience
- Proven frameworks used by top SaaS companies and enterprise teams
- Available in English and French
- 🎓 CSA Accreditation — Our Customer Success program is officially accredited by the Customer Success Association.
Start Building the Skills That Drive Results
Join professionals around the world who are transforming adoption, retention, and renewals with Success Chain.
🎓 CSA Accredited Program | 📜 LinkedIn-Shareable Certificate | ✅ 30-Day Money-Back Guarantee