Software User Adoption Programs-Foundations Training

This course covers the operational and tactical practices and skills required to be effective in multiple customer success roles.

11 Lessons

$59

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Effective User Adoption Programs

A key shift in focusing from technology to adoption

Strengths and limitations of traditional change management

Five proven approaches to accelerate adoption

User Adoption Program Phases

User adoption must-haves

Effective IT teams aligned for success

Planning for a successful launch with key “before go-live” actions

Accelerating time to first value with key “at go-live” actions

Accelerating business outcomes with key “post go-live” actions

Stakeholder Engagement

Shifting the conversation with stakeholders

Engaging with key stakeholders

Bonus! Building tools, collateral, processes & playbooks for faster adoption