Customer Success - Growth Foundations Training

This course covers the operational and tactical practices and skills required to be effective in multiple customer success roles.

12 Lessons

$59

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Kicking-Off with Customers

CS Foundations Course–Study Guide

Becoming a successful Customer Success Manager

Shifting the conversation with your customers

Accelerating business value creation by focusing on adoption

Maintaining Customer Relationships

Understanding why your customers are not achieving success

Establishing a strategic relationship with your customers

Driving commitment to success through a structured process

Maturing Your Customer Success Capabilities

Planning for a successful launch with key “before Go Live” actions

Accelerating time to first value with Key “at Go Live” actions

Accelerating business outcomes with key “post Go Live” actions

Amplifying your customers’ success by aligning your organization

Building tools, collateral, processes & playbooks for better customer engagement